[receiver/github] queue spans sometimes show negative durations leading to long span times

[adrielp]

Component(s)

receiver/github

What happened?

Description

Relates to #39020

The same behavior that was fixed in #39020 now shows up for Queue Spans (see this comment).

After investigation, Arian determined that it was extremely intermittent. We investigated and realized this is a bug in GitHub on the event side where the created time may be a second later than the started at time from the event.

Need to create a workaround for this in the code. Wanted to open this issue to track the fix I'll be pushing.

Collector version

v0.124.0

Environment information

Environment

All

OpenTelemetry Collector configuration

Any basic GitHub receiver tracing config.

Log output

Additional context

No response

[github-actions]

Pinging code owners:

• receiver/github: @adrielp @crobert-1 @TylerHelmuth

See Adding Labels via Comments if you do not have permissions to add labels yourself.